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Technical Support Specialist Salary Range by Skill, Locale, Experience

The median salary is 4,580 EUR per month, which means that half (50%) of people working in IT Helpdesk are earning less than 4,580 EUR while the other half are earning more than 4,580 EUR. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary. A person working in IT Helpdesk in Amsterdam typically earns around 4,320 EUR per month. You know if you are being paid fairly as a Help Desk Engineer if your pay is close to the average pay for the state you live in. For example, if you live in Connecticut you should be paid close to $67,522 per year. The darker areas on the map show where help desk engineers earn the highest salaries across all 50 states.

WHAT IS IT Service Desk Engineer?

Service Desk Engineers are the first point of contact in any organization for resolving or escalating issues relating to hardware, software, network, and others of computer end users when they raise requests through emails, instant messages, chats or phone calls.

Salaries estimates are based on 113 salaries submitted anonymously to Glassdoor by a Help Desk Engineer employees. Once you earn that CompTIA certification, you not only have new knowledge and skills, you have an industry-recognized credential that potential employers in your job search will appreciate. Help desk jobs in IT earned a mean $51,820 per year as of May 2011, according to the Bureau of Labor Statistics. Salaries for the lowest-paid 10 percent could descend to under $13.93 per hour or $28,980 per year. The highest-paid 10 percent could earn more than $39.03 per hour or $81,190 per year.

How to Become a Help Desk Engineer

They also offer excellent customer service and advice to all users in different types of companies. If you’d like more information about IT help desks for your business, get in touch today. Support technicians rely on advanced software in order to offer more efficient customer service. Excellent verbal communication skills are also important, help desk engineer as well as analytical thinking skills. You’ll need to be an expert in certain software packages and have strong IT skills. A high standard of customer service is also an important part of the role. These charts show the average base salary , as well as the average total cash compensation for the job of Help Desk Engineer in the United States.

1 Help Desk Technician positions are going to be paying $12.50/hr and the shift needed for this role will be 2pm-10pm, with some … Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors.

Technical support specialist

This job type requires IT pros to always keep customer service top of mind. Focusing on consistently updating customers on their software or hardware resolution to maintain transparency will keep customers happy and ensure success in this job role. Help desk professionals in information technology, sometimes called computer support specialists, help users with problems in hardware and software.

This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid. Revenue GeneratorsSupporting CastEmployees that are directly involved in generating revenue or profit for the organization. Those who got bonuses reported rates ranging from 3% to 6% of their annual salary.

The Pay Differential Between IT Help Desk Jobs & IT Programmer Jobs

A help desk specialist needs to be proficient in IT and love all things technology. Their highest-paying employers were investment pools, such as real estate investment trusts and open-end investment funds. Average pay in that industry sector ran $34.94 per hour or $72,670 per year. The field of computer systems design also contained the most jobs for programmers, offering over a third of all 320,100 positions.

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